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What a Mistake??!!
4 CommentsFew months back, my credit card sent me a brochure with promotion of knockdown gift points exchanged. I saw the 18 pieces soup set that I wanted. Soup set come with a big bowl, a big spoon, 4 soup bowls, 4 soup spoons, 4 small & 4 big plates, I took it. A few weeks later, they delivered it. I opened it and saw it was not what I ordered. The gift that came was a dinner set, with 4 big plates, 4 bowls, 4 cups and 4 saucers. The pattern was ugly. I called to request them to take it back. How can they send something that is not what the customer ordered? They arranged for pick up and refund all my points.
I helped my friend to order something from Walmart US because I have friend going to US and can help to bring it back for her. I keyed in the ship to address, which is San Jose. However when they shipped, they delivered to Milpitas. The system must have a BIG bug in there. I called them to investigate. Investigation takes 7 days. I told them I want a refund if the error was made by them. They kept apologizing and will get back to me within the next 7 days. Knowing it is a big mall, they won’t run away with my money.
Published on August 10, 2006 · Filed under: Parenting;
4 Responses to “What a Mistake??!!”
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egghead said on August 10th, 2006 at 11:47 am
hmmm… I must be lucky… coz so far I have yet to encounter any problems with credit card redemption and online purchasing… better luck next time! 🙂
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If the company is reputable, they normally would carry out the refunds.. Lucky you.. not dealing with some Tan Ah Kow company here.
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jesslyn said on August 11th, 2006 at 10:46 am
yeah, make a complaint to them, no need so “hak sei” with them!
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Tracy said on August 11th, 2006 at 4:43 pm
Dinner set instead of soup set? Haiyo. How could they make such a mistake? Dat’s why I always prefer on the spot redemption.
Huh? Ur package to San Jose was sent to Milpitas? Haiyo, those ppl eyes must be ‘cheh kai’! “Gazak them”!
