Due to school holidays, Petrosains was flooded with visitors. If I knew I could book through calling in, I would have done it. It was really a horrible experience. I brought my children there at 12 noon but I was only able to get 3:30pm tickets!!

The Q to get into the ride takes an hour! One family told me that he was there like 10 am but only give 2:30pm tickets. He also told me those came after him was able to get 2pm tickets. I did asked the counter but they told me it was for those who have membership or pre-book tickets. If they can fit people in at 2pm, why can’t they give me 2:30pm tickets? When I got the tickets, the cashier told me that it was full, yeah right?!

By the way, the cashier also discouraged us from getting the tickets, she told me that by the time I get in, it is time to close. She asked me to come another day! I just shook my head. If they were more efficient, they probably can get people in. The Q to the ride took more than 1 hour??!!

At 3:30pm, they told us that if you do not want to Q for the ride, we can go in using the lift. Well if the ticket counter staff told us that, we would just done that. After all, we just want to get in and play!

Lastly at 4:50pm, my girl wanted to go for the slide. The staff told us it has just closed and pointed at the closing time which is 5pm. I show him my watch. He showed me his time which is 4:55pm, 5 minutes faster. I told him that it is still not 5pm! He gave me the excuse that they followed the clock upstairs. I asked him to call his supervisor. He went up to talk to another staff and later willing to let my girl do the ride.

I think this will be my last visit there! Poor management and worst of all most of the things in there are spoilt and poorly maintained!