Here is the story, I was hearing this case while waiting for mine.

It is a case against Maid Agency. Let’s name the person A. A engage a maid agency to get a maid to look after her baby and SIL baby. The agency provided her a maid. After working a few days, the maid said she don’t want to take care of baby. She ran away but A’s husband found her. A return her to the agency and ask for a replacement. In total, A paid more than 8K.

Agency didn’t give her any maid and it is already 8 months. A insist that the maid the agency sent must have a passport which the previous maid didn’t have.

Agency gave a lot of excuse saying that the approval process takes a long time, bla…bla…bla.
Tuan President awarded A with 7K+, agency has to pay A back within 14 days.

There you go, if you have any maid agency issue, you can bring it to consumer court.